Terms & Conditions
1. VERIFICATION OF AGE
Cobble Hill does not sell alcohol to persons under the age of 18. By using this website you confirm that you are over the age of 18. By purchasing wine from Cobble Hill you are confirming that the person receiving the shipment of wine is over the age of 18.
2. RESPONSIBLE DRINKING
Alcohol should be consumed in moderation. Alcohol consumption may cause health problems. Women should not drink alcoholic beverages during pregnancy because of the risk of birth defects. For more information see www.drinkaware.co.uk.
3. ONLINE PURCHASES
3.1 PRICES & PAYMENT
All prices are quoted in pounds sterling. The prices include VAT, unless otherwise specified. Any delivery charges are additional and will be added to your bill before confirming your order.
The cost of delivery quoted includes delivery by courier to GB Mainland addresses (excluding Scottish Highlands). For other destinations further charges will apply. Standard delivery charges are:
- £6.95 for 1 bottle
- £5 per bottle for up to 6 bottles
- £4 per bottle up to 12.
- Orders over £200 can benefit from free delivery.
All wines or goods ordered remain the property of Cobble Hill until payment is received in full.
Please check your order on delivery and let us know within 24 hours by email or telephone if there are any breakages. We will happily replace any broken bottles or refund you the cost of the damaged bottle.
3.4 ORDER REFUNDS & CANCELLATIONS
You have the right to cancel your order within 14 days of receiving the goods. If you do cancel your order, you will have your payment returned and should arrange for the goods to be sent back to us at your own cost. We ask that customers make cancellations to tour or lunch bookings a minimum of 7 days before the booking date. All refunds will be settled within 30 days of the request.
4. TOUR BOOKING CANCELLATION POLICY
Tour and lunch bookings are non-refundable. Bookings are transferable up to 7 days before the date of your visit. Within 7 days of your visit, bookings are non-transferable, although you can reassign your booking to another person if you are unable to attend. 4.1 TOUR GIFT VOUCHERS Vouchers are non-refundable and non-transferable, but come with no expiry date so can be used at any date in the future. To make a booking with a voucher please contact Cobble Hill via email or telephone.
5. PRIVACY NOTICE
We only collect contact details from our customers in order to process payments, fulfil orders, and send email communications.
We will never pass on data we possess to a third party, unless it is necessary to do so to fulfil your order (e.g. courier companies for delivery purposes). Any email communications will only be sent if you have given prior consent to allow us to do so and we will keep a record of how and when this consent was given.
You have the right to ask us at any time for a summary of the personal data we hold for you. You can request that we delete any of your personal data at any time by emailing or telephoning us.
We promise to comply with any requests relating to your personal data within one month of receiving your request.
We do not store customer’s credit card details, however receipts relating to online purchases and credit card sales will be kept for up to 7 years to comply with business tax reporting requirements.
You have a right to complain to the ICO if you are unhappy with the way we handle your data.
In the event of a data breech, if your data has been affected, we promise to inform you within 72 hours, before informing the authorities.
All data is collected lawfully and maintained in accordance with the Data Protection Act 2018.
6. COMPANY DETAILS
Cobble Hill is a trading name of R W Perowne
VAT no. GB 105 0793 95